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Privacy Policy

Inflow UK Ltd – Privacy Policy Statement

 

Business privacy policy

This privacy policy sets out how Inflow UK Ltd uses and protects any information that you give Inflow UK Ltd when you deal with us. This would be through using our web site, general contact by Phone/ E-Mail, Postal Mail and Verbal means.

Inflow UK Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.

Inflow UK Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

We may collect the following information:

·         name and job title

·         contact information including email address, phone number.

·         demographic information such as address, postcode and computer IP address.

·         Banking details, such as account numbers, sort codes.

·         General company information.

·         other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Internal record keeping.

·        To quote, sell and send products that you have purchased. To obtain pricing and complete purchases. To provide technical assistance and general data processing tasks.

·         We may use the information to improve our products and services.

·        We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·         From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise our services according to your interests.

·         We store information that we have collected on our internal system and cloud service providers in the USA.

Whom we share your data with

·         Cloud providers that help us store your information

·         Payment service providers that process your payment on our behalf

·         Credit check companies that help us understand your credit history

·         Suppliers/Couriers that help deliver our products to you.

·         Lawyers representing us in the event of a legal claim

·         Accountants who represent us.

·         Regulators and law enforcement agencies (if there is a legal reason to share your data with them)

·         Search engine operators that help us understand how to improve our visibility online.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

Web Site Cookies

We only use first party cookies to allow you to navigate through our web pages and therfore help us provide you with a better website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·        Whenever you are asked to fill in a form on our website,  you are given options about the future use of you data. Look for the boxes that you can click to indicate your preferences. If you do not tick any of the boxes that refer to future contact, then we will not contact you further for marketing purposes.

·         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@inflowuk.co.uk

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information, however this will only be directly from Inflow UK Ltd and not from any third parties if you tell us that you wish this to happen.

Access to your information, correction, portability and deletion

 

This is your right to request a copy of the information that we hold about you.  If you would like a copy of some or all your personal information, please email or write to us at the following address: Carl Copeland, Inflow UK Ltd, Unit 14, Mount Industrial Estate, Stone, Staffordshire ST15 8LL.  We will respond to your request within one month of receipt of the request.

We want to make sure your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate by emailing sales@inflowuk.co.uk or writing to the above address.

 

Objections to processing of personal data

It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” apply. 

The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.

Data Portability

It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:

(a)    The processing is based on consent or on a contract, and

(b)    The processing is carried out by automated means. 

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers(including contact, identitym Fianacial and Transaction Date) for six years after they stop being customers

Your Right to be Forgotten

Should you wish for us to completely delete all information that we hold about you:

Email: sales@inflowuk.co.uk, or

In Writing to: Carl Copeland, Inflow UK Ltd, Unit 14 Mount Industrial Estate, Stone, Staffordshire ST15 8LL.

Complaints

If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority.   The supervisory authority will then tell you of the progress and outcome of your complaint.  The supervisory authority in the UK is the Information Commissioner’s Office.

 

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates in this document.  This privacy policy was last updated on 28th May 2018 and the Version number is 1.0 in line with the new GDPR guidelines.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: sales@inflowuk.co.uk.

Or write to us at Carl Copeland, Inflow UK Ltd, Unit 14 Mount Industrial Estate, Stone, Staffordshire ST15 8LL.